Privacy Policy
“CHOCO CHIP”, a brand by HOGR FOOD NETWORK PRIVATE LIMITED (hereinafter referred
to as “us”, “we”, “our”, “CHOCO CHIP”) recognizes the importance of maintaining your privacy.
We value your privacy and appreciate your trust in us. This Policy describes how we treat user
information we collect on https://chocochip.ai/ and other offline sources. This Privacy Policy
applies to current and former visitors and users of our website https://chocochip.ai/ (referred to
as “Platform” ), our customers and service beneficiaries. By visiting and/or using our Platform,
you agree to this Privacy Policy.
HOGR FOOD NETWORK PRIVATE LIMITED is an Indian Company registered under the
Companies Act, 2013 having its registered office at 607, 8th main, HAL 3rd stage, New
Thippasandra, Bangalore North – 560075.
The words "You" or "User" shall mean any natural or legal person who (1) visits the CHOCO
CHIP Platform (2) registers on the CHOCO CHIP Platform and opts for the CHOCO CHIP
Services; or (3) Users of any system set up on the CHOCO CHIP App to provide a better
consumer experience or (4) any individual who provides personal information to CHOCO CHIP
for a lawful purpose in terms of the present privacy policy; and (5) Anyone contacting customer-
services.
Access to the content available through the CHOCO CHIP Platform is conditional upon your
approval and free consent to this Privacy Policy which should be read by You, together with the
Terms and Conditions (as applicable) of Service as displayed in the CHOCO CHIP Platform.
You acknowledge that this Privacy Policy, together with our Terms, forms our agreement with
You in relation to Your use of the CHOCO CHIP App. The use of our CHOCO CHIP App or
Services, and any dispute over privacy, is subject to this Privacy Policy, including its applicable
limitations on damages and the resolution of disputes.
Sensitive Personal Information includes but is not limited to the following :-
-
Passwords;
-
Contact information such as email, contact number, residential address, place of
business, current location, etc.
-
financial information such as bank account or credit card or debit card or other payment
instrument details;
-
Biometric information;
-
any detail relating to the above clauses as provided to body corporate for providing
service; and
-
any of the information received under above clauses by body corporate for processing,
stored or processed under lawful contract or otherwise.
-
Product details
-
Information received by us upon scanning of the QR by User.
Information we collect
General information - We might collect your name, email, mobile number, phone number,
street, city, state, pincode, country, location, IP address, restaurant name, restaurant menu,
brand details, product details, product preference or any other information that we receive from
scanning of our QR codes.
Payment and billing information - We might collect your billing name, billing address and
payment method when you purchase our Service. We do not collect your credit card number or
credit card expiry date or other related details pertaining to your credit card on our website.
Credit card information will be obtained and processed by our online payment partner.
Information you publish. We collect information a User may publish on our website or
CHOCO CHIP App in relation to brand name, logo, brand information, product information, bank
details, revenue details, etc.
Other information. If you use our website, we may collect information about your IP address
and the browser you're using. We may look at what site you came from, duration of time spent
on our website, number of times you visit our website, pages accessed or what site you visit
when you leave us. We might also collect the type of mobile device you are using, or the version
of the operating system your computer or device is running.
General information - We might collect your name, email, mobile number, phone number,
street, city, state, pincode, country, location, IP address, restaurant name, restaurant menu,
brand details, product details, product preference or any other information that we receive from
scanning of our QR codes.
Use of your personal information:
We use information to contact you:We might use the information you provide to contact you
for confirmation of a purchase on our website or for other promotional purposes.
We use information to respond to your requests or questions and queries
We use information to improve our products and services : We might use your information
to customize your experience with us. This could include displaying content based upon your
preferences.
We use information to look at site trends and customer interests:We may use your
information to make our website and products better suited to your preferences. We may
combine information we get from you with information about you we get from third parties.
We use information for security purposes: We may use information to protect our company,
our customers, or our websites.
We use information for marketing purposes:We might send you information about special
promotions or offers. We might also tell you about new features or products. These might be our
own offers or products, or third-party offers or products we think you might find interesting. Or,
for example, if you buy tickets from us we'll enroll you in our newsletter.
We use information to send you transactional communications:We might send you emails
or SMS about your account or a ticket purchase.
We use personal information to transfer such communication or benefits as allowed by the
State.
We may use personal information for compliance with any judgment or decree or order under
any law for the time being in force.
We may use personal information for taking measures to provide medical treatment or health
services to any individual during an epidemic, outbreak of disease, or any other threat to public
health
We may use personal information for taking measures to ensure safety, provide assistance or
services to any individual during any disaster, or any breakdown of public order
We use information as otherwise permitted by law.
Sharing of information with third-parties
We will share information with third parties who perform services on our behalf. We share
information with vendors who help us manage our online registration process or payment
processors or transactional message processors.
We will share information with our business partners. This includes a third party who
provides or sponsors CHOCO CHIP. Our partners use the information we give them as
described in their privacy policies.
We may share information if we think we have to in order to comply with the law or to
protect ourselves. We will share information to respond to a court order. We may also share it
if a government agency or investigatory body requests. Or, we might also share information
when we are investigating potential fraud.
We may share information with any successor to all or part of our business. For example,
if part of our business is sold we may give our customer list as part of that transaction.
We may share your information for reasons not described in this policy. You will be
informed before we do this.
Email Opt-Out
You can opt out of receiving our marketing emails. To stop receiving our promotional
emails, please email support@chocochip.ai. It may take about ten days to process your request.
Even if you opt out of getting marketing messages, we will still be sending you transactional
messages through email and SMS about your purchases.
Third party sites
If you click on one of the links to third party websites, you may be taken to websites we do not
control. This policy does not apply to the privacy practices of those websites. Read the privacy
policy of other websites carefully. We are not responsible for these third party sites.
Grievance Officer
In accordance with Information Technology Act 2000 and rules made there under, the name and
contact details of the Grievance Officer are provided below:
Ms. Kavya Iyer
Address: HOGR Food Network 607, 8th Main, HAL 3rd Stage, New Thippasandra, Indiranagar,
Bengaluru, Karnataka 560075
Phone: 6364220235
Email: kavya@hogr.in
If you have any questions about this Policy or other concerns, you can also email us at
support@chocochip.ai
Withdrawal of Consent
You may withdraw your consent from our use of your personal information however, upon such
withdrawal you shall not be entitled to use the Platform. The said withdrawal shall also not be
applicable on any use or processing of data prior to the date of withdrawal.
Upon withdrawal of consent we shall, unless retention is necessary for compliance with any law
at the time being in force, erase the personal data as soon as it is reasonable to assume that
the specified purpose is no longer being served,
Updates to this policy
This Privacy Policy was last updated on 08/07/25. From time to time we may change our privacy
practices. We will notify you of any material changes to this policy as required by law. We will
also post an updated copy on our website. Please check our site periodically for updates.
Jurisdiction
If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy
and the website's terms of use. In addition to the foregoing, any disputes arising under this
Policy shall be governed by the laws of India.
“CHOCO CHIP”, a brand by HOGR FOOD NETWORK PRIVATE LIMITED (hereinafter referred to as “us”, “we”, “our”, “CHOCO CHIP”) recognizes the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on https://chocochip.ai/ and other offline sources. This Privacy Policy applies to current and former visitors and users of our website https://chocochip.ai/ (referred to as “Platform” ), our customers and service beneficiaries. By visiting and/or using our Platform, you agree to this Privacy Policy.
HOGR FOOD NETWORK PRIVATE LIMITED is an Indian Company registered under the Companies Act, 2013 having its registered office at 607, 8th main, HAL 3rd stage, New Thippasandra, Bangalore North – 560075.
The words "You" or "User" shall mean any natural or legal person who (1) visits the CHOCO CHIP Platform (2) registers on the CHOCO CHIP Platform and opts for the CHOCO CHIP Services; or (3) Users of any system set up on the CHOCO CHIP App to provide a better consumer experience or (4) any individual who provides personal information to CHOCO CHIP for a lawful purpose in terms of the present privacy policy; and (5) Anyone contacting customer- services.
Access to the content available through the CHOCO CHIP Platform is conditional upon your approval and free consent to this Privacy Policy which should be read by You, together with the Terms and Conditions (as applicable) of Service as displayed in the CHOCO CHIP Platform. You acknowledge that this Privacy Policy, together with our Terms, forms our agreement with You in relation to Your use of the CHOCO CHIP App. The use of our CHOCO CHIP App or Services, and any dispute over privacy, is subject to this Privacy Policy, including its applicable limitations on damages and the resolution of disputes.
Sensitive Personal Information includes but is not limited to the following :-
- Passwords;
- Contact information such as email, contact number, residential address, place of business, current location, etc.
- financial information such as bank account or credit card or debit card or other payment instrument details;
- Biometric information;
- any detail relating to the above clauses as provided to body corporate for providing service; and
- any of the information received under above clauses by body corporate for processing, stored or processed under lawful contract or otherwise.
- Product details
- Information received by us upon scanning of the QR by User.
Information we collect
General information - We might collect your name, email, mobile number, phone number, street, city, state, pincode, country, location, IP address, restaurant name, restaurant menu, brand details, product details, product preference or any other information that we receive from scanning of our QR codes.
Payment and billing information - We might collect your billing name, billing address and payment method when you purchase our Service. We do not collect your credit card number or credit card expiry date or other related details pertaining to your credit card on our website. Credit card information will be obtained and processed by our online payment partner.
Information you publish. We collect information a User may publish on our website or CHOCO CHIP App in relation to brand name, logo, brand information, product information, bank details, revenue details, etc.
Other information. If you use our website, we may collect information about your IP address and the browser you're using. We may look at what site you came from, duration of time spent on our website, number of times you visit our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.
General information - We might collect your name, email, mobile number, phone number, street, city, state, pincode, country, location, IP address, restaurant name, restaurant menu, brand details, product details, product preference or any other information that we receive from scanning of our QR codes.
Use of your personal information:
We use information to contact you:We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes.
We use information to respond to your requests or questions and queries
We use information to improve our products and services : We might use your information to customize your experience with us. This could include displaying content based upon your preferences.
We use information to look at site trends and customer interests:We may use your information to make our website and products better suited to your preferences. We may combine information we get from you with information about you we get from third parties.
We use information for security purposes: We may use information to protect our company, our customers, or our websites.
We use information for marketing purposes:We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy tickets from us we'll enroll you in our newsletter.
We use information to send you transactional communications:We might send you emails or SMS about your account or a ticket purchase.
We use personal information to transfer such communication or benefits as allowed by the State.
We may use personal information for compliance with any judgment or decree or order under any law for the time being in force.
We may use personal information for taking measures to provide medical treatment or health services to any individual during an epidemic, outbreak of disease, or any other threat to public health
We may use personal information for taking measures to ensure safety, provide assistance or services to any individual during any disaster, or any breakdown of public order
We use information as otherwise permitted by law.
Sharing of information with third-parties
We will share information with third parties who perform services on our behalf. We share information with vendors who help us manage our online registration process or payment processors or transactional message processors.
We will share information with our business partners. This includes a third party who provides or sponsors CHOCO CHIP. Our partners use the information we give them as described in their privacy policies.
We may share information if we think we have to in order to comply with the law or to protect ourselves. We will share information to respond to a court order. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud.
We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.
We may share your information for reasons not described in this policy. You will be informed before we do this.
Email Opt-Out
You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please email support@chocochip.ai. It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.
Third party sites
If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites.
Grievance Officer
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Ms. Kavya Iyer
Address: HOGR Food Network 607, 8th Main, HAL 3rd Stage, New Thippasandra, Indiranagar, Bengaluru, Karnataka 560075
Phone: 6364220235
Email: kavya@hogr.in
If you have any questions about this Policy or other concerns, you can also email us at support@chocochip.ai
Withdrawal of Consent
You may withdraw your consent from our use of your personal information however, upon such withdrawal you shall not be entitled to use the Platform. The said withdrawal shall also not be applicable on any use or processing of data prior to the date of withdrawal.
Upon withdrawal of consent we shall, unless retention is necessary for compliance with any law at the time being in force, erase the personal data as soon as it is reasonable to assume that the specified purpose is no longer being served,
Updates to this policy
This Privacy Policy was last updated on 08/07/25. From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.
Jurisdiction
If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website's terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India.